Quality Objective

Alexandra Homes is primarily concerned with ensuring that the highest standards of care are  provided to each resident.

Residents at the home are assured of their rights listed in the document, ‘Quality Objective’.

These are as follows:

• THE RIGHT to be fully involved in and informed about the assessment of individual needs and continuing personal care planning.
  
  
• THE RIGHT to retain personal independence and choice, including the right to make their own decisions and care for themselves where appropriate.
  
  
• THE RIGHT to have personal privacy respected, including mail, belongings and relationships.
  
  
• THE RIGHT to have cultural, religious and emotional needs respected.
  
  
• THE RIGHT to have social and political needs accepted and respected.
  
  
• THE RIGHT to mix with other people in the community whether by going out of the Home or by inviting friends in.
  
  
• THE RIGHT to expect staff to have appropriate skills and display sensitive care so as to achieve the highest quality of life.
  
  
• THE RIGHT to choose his/her own GP practitioner, dentist and optician and the opportunity to consult with them in private.
  
  
• THE RIGHT not to be moved without consultation.
  
  
• THE RIGHT to have full information on how to gain access to statutory complaints procedure and to be represented by a friend or advocate if they wish.
  
  
• THE RIGHT to information and consultations on decisions affecting welfare, including daily living and participate in any discussions on proposed changes.

 
The Manager and senior staff at Alexandra Homes hold weekly meetings to discuss each resident’s care and ensure that the highest standards are being met.  Alexandra Homes have clear policies and procedures to cover all aspects relating to providing a quality care service.